Refund & Return Policy

Last Updated: June 2026

At PLUMB FORT, customer satisfaction is important to us. We strive to provide high-quality products and a seamless shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

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1. Return Eligibility

Due to the nature of health supplements, nutrition products, and consumable goods, returns are accepted only under the following circumstances:

• Product received is damaged during transit.
• Incorrect product delivered.
• Product received is defective or tampered.
• Product received is expired.

Return requests must be submitted within 48 hours of delivery.

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2. Non-Returnable Products

The following products are not eligible for return:

• Opened or used products.
• Products with broken seals.
• Products damaged due to customer misuse.
• Products purchased during clearance or special promotions.
• Change of mind after delivery.

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3. Refund Eligibility

Refunds will be processed only after verification and approval of the return request.

Approved refunds may be issued if:

• The product is unavailable after order confirmation.
• A damaged or incorrect product is received.
• The order is cancelled before shipment.

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4. Refund Process

1. Contact our support team with your order number.
2. Provide photographs or videos showing the issue.
3. Our team will review the request.
4. Upon approval, a refund or replacement will be initiated.

Refunds are typically processed within 5–10 business days after approval.

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5. Order Cancellation

Orders may be cancelled before they are dispatched from our warehouse.

Once an order has been shipped, cancellation requests cannot be accepted.

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6. Replacement Policy

In eligible cases, PLUMB FORT may provide a replacement instead of a refund.

Replacement products will be shipped after verification and approval by our support team.

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7. Shipping Charges

Shipping charges are non-refundable unless the return is due to our error, such as delivering an incorrect or damaged product.

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